Patient Experience Liaison

5 days ago


Abilene, Texas, United States Hendrick Health Full time

Job Summary

We are seeking a friendly and approachable Patient Experience Ambassador to provide a warm welcome to patients, families, and visitors. As a key member of our team, you will be responsible for greeting visitors, supporting wayfinding, escorting families to destinations, making deliveries to patient rooms, answering phones, and maintaining lobby cleanliness.

Key Responsibilities

  • Provide exceptional customer service to patients, families, and visitors
  • Support wayfinding and navigation within the hospital
  • Escort families to destinations and provide assistance as needed
  • Make deliveries to patient rooms and maintain lobby cleanliness
  • Answer phones and respond to inquiries

Requirements

  • High school diploma or equivalent required
  • No previous experience necessary, but a positive attitude and willingness to learn are essential
  • Ability to multitask and prioritize tasks effectively
  • Professional appearance and demeanor
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

About Hendrick Health

Hendrick Health is a leading healthcare provider in the region, dedicated to delivering exceptional patient care and service. We are committed to creating a positive and supportive work environment that fosters growth and development for our employees.



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