Front Desk Associate

4 weeks ago


Morristown, Tennessee, United States Highgate Hotels Full time
Job Title: Front Desk Agent

Highgate Hotels is seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests.

Job Summary:

The Front Desk Agent is responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out. This includes handling room reservations, answering guest inquiries, and providing information on hotel amenities and services.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process room reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Answer guest inquiries regarding hotel amenities, services, and local attractions.
  • Follow all cash handling and credit policies, maintaining a high level of accuracy and attention to detail.
  • Be aware of all rates, packages, and special promotions, ensuring guests are informed of available options.
  • Be familiar with all in-house groups and events, providing personalized service to guests.
  • Handle emergency situations, such as room key issues or guest complaints, in a professional and courteous manner.
  • Perform other duties as requested by management, including maintaining a clean and organized work area.
Requirements:
  • High School diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask and prioritize tasks to meet deadlines.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:

Highgate Hotels offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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