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Sales Associate

2 months ago

Baytown, Texas, United States James Avery Full time

**Job Summary**

The primary responsibilities of a Sales Associate at James Avery involve providing exceptional customer service and assisting guests in selecting and purchasing merchandise.

**Key Responsibilities**

• Demonstrate excellent customer service skills and resolve guest issues effectively.

• Accurately enter guest data and sales information into the point-of-sale system.

• Present jewelry from stock to guests and ensure items are replaced in their correct locations after sales.

• Perform jewelry repairs, polishing, and soldering (for those 18 and older).

• Utilize the GUESTS program when interacting with guests on the sales floor or via phone, and when handling guest-owned jewelry.

• Provide knowledgeable service to guests regarding product information, utilizing in-store tools and training.

• Box and wrap sales for gift presentation.

• Meet established individual key performance metrics.

• Collaborate with Store Management to achieve store key performance indicator metrics.

• Assist in maintaining a high level of store presentation, adhering to company standards.

• Participate in daily housekeeping and maintenance duties.

• Attend all required meetings.

• Consistently demonstrate strong written and verbal communication skills, a keen attention to detail, and high organizational skills.

• Effectively multitask in a fast-paced environment.

**Requirements**

• Excellent communication skills.

• Strong organizational skills and time management abilities.

• Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.

• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.

• Strong problem-solving skills and the ability to quickly learn new technology.

• Possess strong problem diagnosis skills and the ability to work effectively under pressure.

• Enthusiastic, willing to learn, and contributes to a positive team spirit.

**Preferred Qualifications**

• Previous retail sales or customer service experience.