Ticketing and Event Specialist

3 weeks ago


Los Angeles, California, United States AXS Full time
About the Role

As a Ticketing/ Client Services Specialist in the Clubs Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide.

You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

Main Responsibilities:

  • Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
  • Develops expertise on all products/services, remaining current with all new releases.
  • Responds to support and service requests from client/venue.
  • Facilitates the sharing of best practices, offering advice on event and promotion configuration.
  • Tracks and reports all client interactions to ensure consistent, high-quality service.
  • Troubleshoots and resolves or escalates technical support issues.
  • Assists with event and promotion configuration for full-service clients.

What You Will Bring:

  • 2-4 years Live event ticketing and event programming experience
  • High School Diploma or its equivalency (BA/BS Degree Preferred)
  • Proficiency with Microsoft Office including Word, Excel, and Outlook
  • Proven ability to quickly master new end-user software applications
  • Demonstrated written and verbal communication skills
  • Ability to provide service in a fast-paced, high-pressure environment
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner


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