Fitness Center Representative

3 days ago


Leominster, Massachusetts, United States Planet Fitness - The Core Group Full time
Job Overview

The Fitness Center Representative is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Job Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers, exceeding member expectations.
  • Strong listening skills with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shifts.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shifts.
Compensation

$35,000 - $45,000 per year, depending on location and experience. Benefits include a free Black Card membership after 90 days of employment and access to medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like pet insurance and Aflac.



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