Lead Support Associate
6 days ago
SpartanNash is proud to offer a career opportunity as a Lead Support Associate. As part of our People First culture, we prioritize delivering exceptional customer experiences through innovative solutions and operational excellence. Our team members play a vital role in driving results that meet or exceed customer expectations.
About the RoleThe Lead Support Associate will oversee a team of customer service representatives, providing guidance and support to ensure seamless customer experiences. This includes developing and implementing process improvements, training team members, and monitoring performance metrics. The ideal candidate will possess leadership skills, excellent communication, and problem-solving abilities, as well as experience working in a fast-paced environment.
Key Responsibilities- Oversight of customer service team, including development and implementation of process improvements
- Training and coaching team members to ensure high-quality customer service
- Monitoring performance metrics and making adjustments as needed
Salary: $55,000 - $70,000 per year
We offer a robust Total Rewards benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We celebrate diversity and believe employing a diverse workforce is crucial to our success.
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