General Merchandise Team Lead

3 weeks ago


Kearney, Nebraska, United States Target Full time
About Us

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the skills and experience of: guest service fundamentals and experience building a guest first culture on your team, retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies, planning department(s) daily/weekly workload to support business priorities and deliver sales goals, process improvements and workload efficiency, helping build a team of hourly team members.

Duties and Responsibilities
  • Demonstrate a service culture that prioritizes the guest service experience
  • Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
  • Be an expert of operations, accuracy, and efficiency
  • With ETL guidance, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
  • Help create a scheduling plan with guidance from your ETL based off of monthly and weekly business workload and guest traffic
  • Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve
  • Enable a consistent experience for our guests by ensuring product is in stock and available
  • Assist your ETL in leading and following-up on organizational and operational change
  • Evaluate candidates for open positions and develop a guest-centric team
  • With ETL guidance, establish clear goals and expectations and hold team members accountable to expectations
  • Assist your ETL in leading team onboarding and learning
  • Lead and coach team members to ensure accuracy and efficiency in all inbound processes per direction of your ETL
  • With ETL guidance, close knowledge and skill gaps of team members through training and experiences
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment
  • Support your ETL to create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
  • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs


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