Animal Welfare Director

4 weeks ago

Pawling, New York, United States US_Prog_CM_Direct_CPA Full time

About the Role:

We are seeking a highly skilled Animal Welfare Director to lead our team at the ASPCA's new Recovery & Rehabilitation Center in Pawling, NY. As a key member of our leadership team, you will be responsible for ensuring the successful placement of animals from our shelter, while also managing our direct adoptions program and transport operations.

Job Summary:

The Animal Welfare Director will oversee all aspects of animal welfare, including developing and implementing programs to ensure the safe and humane treatment of animals in our care. You will work closely with our Centralized Placement Team and Adoption Center in NYC to maintain a steady flow of animals out of our shelter.

Main Responsibilities:

  • Develop, implement, and oversee the R&R Center's Direct Adoptions Program, aligning with organization-wide philosophies and making use of existing adoptability criteria and behavior alignment tools.
  • Continually assess the direct adoptions program, with an eye for making high-quality and expedient placements and ensuring a positive adopter experience.
  • Collaborate across teams to foster a steady flow of information about dogs on course for placement, and a steady flow of dogs available for placement.
  • Work closely with R&R Center teams, Centralized Placement, and the Adoption Center to determine which avenues are appropriate for each dog, working to minimize behavioral or medical setbacks upon placement.
  • Collaborate with Behavioral Sciences Team, Shelter Medical Services, and Centralized Placement to support the onboarding of new shelter partners; conducting facility visits when necessary to review and introduce the R&R's rehabilitation program.
  • Coordinate shadowing opportunities for partner shelters to enhance their understanding of R&R Center programs, and increase willingness to accept graduate dogs.
  • Gather and review relevant medical, behavioral, and photo/video animal information and submit to Centralized Placement to facilitate partner placement.
  • Work directly with adopters, as needed, to facilitate expedient and successful adoptions.
  • Oversee all aspects of animal transport, including partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc.
  • Work closely with NYC teams daily, collaborating on which animals are ready for transport to the R&R Center, arranging those transports, and driving as needed.
  • Ensure the safe and humane animal transport for long and short trips.
  • Ensure all transport staff are properly trained and always maintain a professional appearance, clean and safe vehicles, and safeguard program assets and animals.
  • Work collaboratively with other R&R Center leaders to ensure appropriate level of competent, engaged back-up transport assistance is available.
  • Oversee and track the purchasing of supplies and proper maintenance of program assets including vehicles and inventory.
  • Provide direct oversight of Manager, Adoptions and Coordinator, Transport.
  • Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities.
  • Directly and immediately address conflict and concerns as they arise, ensuring difficult conversations are productive, respectful, and meaningful.
  • Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals.
  • Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning.
  • Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development.
  • Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements.
  • Gather quantitative and qualitative data to assess the success of the direct adoptions program, identify and address any bottlenecks in animal flow, and recommend changes to improve program outcomes.
  • Prepare and present monthly reports on the performance and achievements of the placement and transport programs to R&R Center and Rehabilitation Services leadership.

Requirements:

  • Minimum 2 years of management experience.
  • 3 years of experience working in an animal shelter, preferably in a hands-on animal care role.
  • Professional or volunteer experience with animal adoptions is preferred.
  • Community outreach and engagement experience is preferred.
  • Experience writing and editing is preferred.
  • Experience in animal transportation or veterinary/animal shelter services preferred.
  • Ability and willingness to travel up to 10% of the time.
  • Available to work a flexible schedule, including days, evenings, weekends, and holidays.
  • Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus.
  • Able to regularly witness animals suffering medically and/or behaviorally.

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