Head of Programme Management, Regulatory

Are you passionate about helping animals in need and eager to advance the field of animal welfare? If so, the role of Senior Manager, Animal Adoptions and Placement at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you   
 
The Senior Manager, Animal Adoptions and Placement is responsible for ensuring animals ready for placement move out of the R&R Center quickly and effectively, efficiently finding the most appropriate next step in their journey. The person in this role will develop and oversee a direct adoptions program at the R&R Center and will collaborate with the ASPCA’s Centralized Placement Team and the Adoption Center in NYC to maintain a steady flow of animals out of R&R Center sheltering through transport.   
 
The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.  
 
Th is position has a target start date of January 13, 2025 and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. Placement Program Management (30%) 
~ Develop, implement, and oversee the R&R Center’s Direct Adoptions Program , aligning with organization wide philosophies and making use of existing adoptability criteria and behavior alignment tools  

~ Continually assess the direct adoptions program, with an eye for making high quality and expedient placements and ensuring a positive adopter experience  

~ Collaborate across teams to foster a steady flow of information about dogs on course for placement, and a steady flow of dogs available for placement  

~ Work closely with R&R Center teams, Centralized Placement, and the Adoption Center to determine which avenue s are appropriate for each dog, working to minimize behavioral or medical setbacks upon placement  

~ Collaborate with Behavioral Sciences Team, Shelter Medical Services, and Centralized Placement to support the onboarding of new shelter partners; conducting facility visits when necessary to review and introduce the R&R’s rehabilitation program  

~ Coordinate shadowing opportunities for partner shelters to enhance their understanding of R&R Center programs, and increase willingness to accept graduate dogs   

~ Gather and review relevant medical, behavioral, and photo/video animal information and submit to Centralized Placement to facilitate partner placement  

~ Work directly with adopters, as needed, to facilitate expedient and successful adoptions  

 
Transport Program Management (25%) 
~ Oversee all aspects of animal transport including, but not limited to partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc.  

~ Work closely with NYC teams daily, collaborating on which animals are ready for transport to the R&R Center, arranging those transports, and driving as needed  

~ Ensure the safe and humane animal transport for long and short trips  

~ Ensure all transport staff are properly trained and always maintain a professional appearance, clean and safe vehicles, and safeguard program assets and animals     

~ Work collaboratively with other R&R Center leaders to ensure appropriate level of competent, engaged back-up transport assistance is available  

~ Oversee and track the purchasing of supplies and proper maintenance of program assets including vehicles and inventory  

 
People Management (25%) 
~ Provide direct oversight of Manager, Adoptions and Coordinator, Transport  

~ Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities   

~ Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful   

~ Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals  

~ Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning  

~ Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development   

 
Administrative and Operational Duties (20%) 
~ Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements  

~ Gather quantitative and qualitative data to assess the success of the direct adoptions program, identify and address any bottlenecks in animal flow, and recommend changes to improve program outcomes   

~ Prepare and present monthly reports on the performance and achievements of the placement and transport programs to R&R Center and Rehabilitation Services leadership  

~ Responsibly steward R&R Center assets  

 
Has Commitment and dedication to improving the lives of animals  

~ Focuses on Impact, specifically making change for animals  

 
Education and Work Experience  
~ Minimum of 2 year of management experience  

~3 years of experience working in an animal shelter, preferably in a hands-on animal care role  

~ Professional or volunteer experience with animal adoptions is preferred  

~ Community outreach and engagement experience is preferred  

~ Experience writing and editing is preferred  

~ Experience in animal transportation or veterinary/animal shelter services preferred  

~ Ability and willingness to travel up to 10% of the time   

~ A vailable to work a flexible schedule , including days, evenings, weekends, and holidays   

~ Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus   

~ Able to regularly witness animals suffering medically and/or behaviorally  

~ Displays concern for the safety and well-being of self, animals and others, especially under stress  

~ Fosters collaboration by creating strong connections with colleagues at all levels and in all areas  

~ Flexible; can easily adapt to changes and help others do the same   

~ Artfully flexes management and coaching styles to best support diverse individuals   

~ Values training and education for self and team, ensuring ample access to learning opportunities   

~ Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible  

~ Ability to sit for extended periods while working at a desk or computer  

~ Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies  

~ Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations  

~ Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects  

~ Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties  

 
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. Join our Talent Community:  
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our   Talent Community   to stay connected to future opportunities with the ASPCA.  

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All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

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The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
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