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Patient Financial Experience Director
2 months ago
Hospital for Special Surgery is seeking a highly skilled Patient Financial Experience Manager to lead day-to-day operations and drive maximum reimbursement of care while reducing financial barriers for patients.
Key Responsibilities:- Lead operations through effective management of assigned work queues and dashboards, ensuring efficient patient access to surgical, diagnostic, and/or infusion services across multiple locations.
- Identify potential denial trends and partner with service line and administrative support leadership to establish root cause and implement plans to address identified issues.
- Collaborate with external vendors to enhance operational efficiency and maintain compliance as needed for assigned revenue cycle areas.
- Conduct administrative and supervisory tasks, such as time and performance management, creation and management of work plans, and provides coaching to the team.
- Creates and maintains a positive environment that provides an exceptional patient and provider office experience during interactions with our authorization team.
- Monitor daily productivity and quality, deliver timely performance discussions on a consistent basis, fostering a culture of continuous improvement and ensuring the team is meeting personal and departmental targets.
- Manage project schedules, team assignments, and third-party deliverables, ensuring adherence to contractual obligations and scope of work documents.
- Bachelor's degree in Healthcare Administration, Business Administration, or related field.
- Minimum 2 years of demonstrated experience leading and inspiring teams committed to providing the highest level of customer service and quality.
- Familiarity with health insurance and medical terminology.
- Familiarity with healthcare information systems, such as Epic, and proficiency in MS Office Suite.
- Superior oral, written, and non-verbal communication skills; ability to forge and maintain strong professional relationships.
- Ability to lead meetings, prioritize issues, resolve conflicts, manage project plan, and communicate with all levels of the organization.
- Ability to proactively identify issues and implement solutions.
