Software Maintenance Lead

1 day ago

San Diego, California, United States Tandem Full time
About Tandem

Tandem Diabetes Care is a leading company in the diabetes technology industry, dedicated to creating innovative products and services for people who use insulin. Our human-centered approach to design, development, and support delivers meaningful solutions that improve the lives of individuals with diabetes and their loved ones.

Job Title: Software Maintenance Lead

We are seeking a highly skilled Software Maintenance Lead to oversee software engineering maintenance for our mobile and pump products. This leadership position will be responsible for creating meaningful changes at a departmental level, increasing efficiency, and enhancing overall product quality.

Key Responsibilities:
  • Lead software investigations and development projects across multiple teams, providing direction to ensure effective and timely resolution of software issues.
  • Operate with agency to achieve software maintenance goals.
  • Drive quality initiatives that enable efficient processes and enhance product performance.
  • Define processes for identifying, triaging, documenting, and resolving software defects and issues reported post-market, including corrective and preventative actions (CAPA).
  • Identify and set priorities based on risk assessments and/or overall impact on product quality.
  • Develop metrics for tracking process performance and product quality.
  • Provide updates to management and other stakeholders on the status of maintenance activities and the resolution of post-market issues.
  • Participate in risk assessments and use outcomes to prioritize assignments.
  • Work cross-functionally with developers, QA engineers, and Customer facing groups on understanding root causes, providing suggestions for traceability and failure analytics, and advising on troubleshooting.
  • Provide mentorship to team members on Six Sigma principles and use of statistical tools for root cause analysis (Fishbone diagrams, 5 Whys).
  • Ensure compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
Requirements:
  • Strong vision and strategy for maintenance process development.
  • Able to influence and drive change when implementing new procedures or product improvements.
  • Demonstrated ability to lead development teams, manage cooperative work efforts between teams, and delegate with success.
  • Experienced in applying statistical tools for data analysis and problem solving.
  • Able to scope, estimate time needed, collaborate with stakeholders, and track development projects.
  • Able to advise and support engineering teams in root cause analysis.
  • Experienced in software development life cycle for regulated devices, including CAPA.
  • Knowledge of Good Documentation Practices (GDP) preferred.
What We Offer:

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We reward, develop, and retain our employees, offering a competitive compensation package, including bonus, equity, and a robust benefits package.

Our benefits include health care benefits such as medical, dental, vision, health savings accounts, and flexible saving accounts. You'll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1), and have access to a 401k plan with company match.

Learn more about Tandem's benefits here.

Equal Opportunity Employer:

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. We encourage you to apply, even if you don't meet 100% of the job description's criteria.

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