Software Maintenance Lead

3 days ago

San Diego, California, United States Tandem Full time
About Tandem

Tandem Diabetes Care is a leading manufacturer of insulin pumps and diabetes management systems. Our mission is to create innovative solutions that improve the lives of people with diabetes.

Job Summary

We are seeking a highly skilled Software Maintenance Lead to join our team. As a key member of our software engineering team, you will be responsible for overseeing the maintenance and development of our software products, ensuring they meet the highest standards of quality and regulatory compliance.

Key Responsibilities
  • Lead software investigations and development projects across multiple teams, providing direction to ensure effective and timely resolution of software issues.
  • Operate with agency to achieve software maintenance goals.
  • Drive quality initiatives that enable efficient processes and enhance product performance.
  • Define processes for identifying, triaging, documenting, and resolving software defects and issues reported post-market, including corrective and preventative actions (CAPA).
  • Identify and set priorities based on risk assessments and/or overall impact on product quality.
  • Develop metrics for tracking process performance and product quality.
  • Provide updates to management and other stakeholders on the status of maintenance activities and the resolution of post-market issues.
  • Participate in risk assessments and use outcomes to prioritize assignments.
  • Work cross-functionally with developers, QA engineers, and Customer facing groups on understanding root causes, providing suggestions for traceability and failure analytics, and advising on troubleshooting.
  • Provide mentorship to team members on Six Sigma principles and use of statistical tools for root cause analysis (Fishbone diagrams, 5 Whys).
  • Ensure compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
Requirements
  • Strong vision and strategy for maintenance process development.
  • Able to influence and drive change when implementing new procedures or product improvements.
  • Demonstrated ability to lead development teams, manage cooperative work efforts between teams, and delegate with success.
  • Experienced in applying statistical tools for data analysis and problem solving.
  • Able to scope, estimate time needed, collaborate with stakeholders, and track development projects.
  • Able to advise and support engineering teams in root cause analysis.
  • Experienced in software development life cycle for regulated devices, including CAPA.
  • Knowledge of Good Documentation Practices (GDP) preferred.
What We Offer

We offer a competitive compensation package, including a base salary of $160,000 - $180,000 annually, bonus, equity, and a robust benefits package. Our benefits include health care benefits, 11 paid holidays per year, a minimum of 20 days of paid time off, and access to a 401k plan with company match.

How to Apply

If you are a motivated and experienced software maintenance professional looking for a new challenge, please submit your application. We look forward to hearing from you

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