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Field Service Technician

2 months ago

Ann Arbor, Michigan, United States A&D Technology Full time
{"title": "Field Service Technician", "content": "About A&D Technology

A&D Technology is a global provider of automotive, battery, and eMobility testing and development solutions. Our software and hardware testing solutions include BMS/Motor/Engine HILS Systems, Tire & Emissions Testing Equipment, Vehicle Measurement Systems, Combustion Analysis, Dynos and Controllers, and more.

Your Role:

We are seeking an experienced Field Service Technician to complete new system installations and assist our customers by resolving technical problems. The implementation team will consult with customers regarding pre- and post-installation problems by working closely with design engineers in evaluating the product performance of the equipment/system and acceptance testing during system assembly and installation.

Key Responsibilities:
  • Review customer equipment interface requirements to ensure systems are installed appropriately.
  • Travel to customer sites to complete new system installations and repair customer systems.
  • Conduct and coordinate start-up, cut-over, and check-out activities on newly installed systems.
  • Provide hardware and software troubleshooting for customer powertrain test equipment on the production floor.
  • Maintain communication with management and provide timely status updates.
  • Keep up to date on administrative responsibilities such as completing Field Activity Reports and other records.
  • Represent the company to the customer in a professional manner and assume accountability for customer satisfaction.
  • Participate in departmental continuous improvement activities and seek room for improvement.
  • Demonstrate ethical and professional behavior in accordance with company values.
  • Prioritize personal growth and development by attending company-provided trainings and seminars.
  • Exhibit the honmono spirit daily and in all interactions with customers and peers.
  • Demonstrate excellent judgment in customer relations and in managing company resources.
  • Learns about ADT products and services and keeps up to date on any enhancements.
  • Mentors and trains members of the team.
  • Conducts technical seminars, training, and informal on-the-job training for the implementation team.
Extended Responsibilities:
  • Completes activities for Assembly, Service, Factory Test, Commissioning, and Facilities as needed.
  • May be the lead in any of these areas at any time as assigned by the Team Lead.
  • Lists customer needs to identify potential sales opportunities and contacts the ADT Sales Manager with any leads and information.
Requirements:
  • Electronics training equivalent to two years of technical trade school or military school and extensive field service activity.
  • 5+ years of experience with panel assembly and troubleshooting, with Dynos knowledge preferred.
  • Proficient use of tools and test equipment.
  • Self-starter with strong customer service, communication, and organizational skills.
  • Ability to think and act in a logical and methodical way.
  • Must be computer literate in Microsoft Word and Excel and be able to utilize computer-based tools for reports, email, and general communication.
  • Ability to operate remotely from the main office with minimum supervision.
  • Travel up to 50% of the time as required by business needs.
  • A working knowledge of engine dyno cells.
  • Strong interpersonal skills and ability to successfully work as a part of a team.
Physical Demands:

The physical demands described here are representative of those that must be met. Individual must be able to successfully and satisfactorily perform each essential duty and responsibility, with or without reasonable accommodation including, but not limited to:

  • Frequently bend, carry, crouch, kneel, lift, reach, sit, stand, stoop, walk, or otherwise move and/or position objects weighing up to 25, 50, 100 lbs.
  • Repetitive movement of hands, fingers, arms, legs, feel, touch, reach with hands.
  • May drive vehicle, if needed.
  • Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, dust.
  • Frequent communications, verbal, written, talk, hear.
  • Visually or otherwise identify, observe, assess.
"}