Deli Operations Manager

1 month ago


Panama City Beach, Florida, United States SunStop Stores Full time
Delicatessen Manager

The Delicatessen Manager plays a pivotal role in the success of our stores, responsible for leading the Deli Team to deliver exceptional customer satisfaction. Key responsibilities include maintaining high standards in quality, variety, selection, food safety, and sanitation for all products produced and sold in the Deli.

Key Responsibilities:

  • Health and Safety: Ensure all health, safety, and sanitation guidelines/regulations are followed, and educate team members on these protocols.
  • Customer Satisfaction: Foster outstanding customer service and build customer loyalty through effective communication and issue resolution.
  • Inventory Management: Schedule and receive food deliveries, verifying product quality and quantity to ensure optimal inventory levels.
  • Food Preparation and Presentation: Monitor food preparation methods, portion sizes, and garnishing to ensure high-quality food presentation.
  • Financial Management: Monitor budgets, payroll records, and financial transactions to maintain authorized and budgeted expenditures.
  • Staff Management: Schedule staff hours, assign duties, and provide training, supervision, and corrective action to Deli Clerks.
  • Product Pricing: Maintain retail prices as agreed upon, ensuring optimal gross margin percentage.
  • Record Keeping: Maintain records required by government agencies regarding sanitation and food subsidies.
  • Complaint Resolution: Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Inventory Control: Maintain food and equipment inventories, and keep inventory records up-to-date.
  • Additional Duties: Perform food preparation or service tasks as needed, and assist the store manager as required.

Requirements:

  • Education: High School Diploma or equivalent.
  • Certification: ServeSafe Certification (obtained within 30 days of hire).
  • Experience: Minimum of 1 year of experience managing a fast-paced deli operation.

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