Hotel Operations Manager

5 days ago


Panama City Beach, Florida, United States Home2 Suites Panama City Beach Full time
Job Overview

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Home2 Suites Panama City Beach. As a key member of our operations team, you will be responsible for supervising the hotel overnight and ensuring all daily transactions are accurately reconciled.

This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy working independently. If you have strong problem-solving skills and a passion for delivering exceptional guest experiences, we encourage you to apply.

About Us

Home2 Suites Panama City Beach is a dynamic and growing hospitality company committed to providing a comfortable stay for our guests. We offer a range of benefits to enhance our employees' health and well-being, including group insurance, paid time off, and a company-matched 401(k) plan.

Responsibilities
  • Transaction Review: Review daily transactions and checklists for completion and accuracy.
  • Guest Service: Ensure all guests are served promptly and courteously.
  • Problem-Solving: Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Cash Handling: Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Emergency Procedures: Ensure emergency notification procedures are followed in the event of issues taking place overnight.
  • Communication: Communicate effectively between all shifts and departments.
Requirements

To be successful in this role, you need:

  • Previous customer service experience with proven ability to thrive working the overnight shift.
  • Strong verbal and written communication skills.
  • The ability to read, write, type, and use basic technology.
  • The physical ability to stand for an entire shift and lift at least 25 pounds.
Compensation

The estimated salary for this role is $16.00-$16.20 per hour, depending on experience and qualifications. We offer eligible employees a range of benefits to enhance their health and well-being, including group insurance, paid time off, and a company-matched 401(k) plan.



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