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    Phoenix, Arizona, United States Hilton Phoenix Airport Full time

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Night Auditor

2 months ago

Phoenix Arizona, United States Hilton Garden Phoenix Full time
Job Summary

Part-Time: Sunday and Monday Base pay starting at $17hr. depending on experience. 11pm-7am.

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include:

Key Responsibilities:
  • Registering guests and making reservations
  • Preparing daily reports
  • Balancing transactions
  • Conducting security walks

Requirements:

  • At least 1 year of progressive experience in a hotel or a related field required
  • High School diploma or equivalent required
  • College course work in related field helpful
  • Previous supervisory responsibility preferred

Skills and Abilities:

  • Must be able to work independently and with minimal supervision
  • Knowledge of Accounting Principles
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing

Work Environment:

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling
  • Maintain high standards of personal appearance and grooming
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations

Additional Responsibilities:

  • Initiate and complete the End of Day process
  • Run all reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work
  • Maintain cashiering responsibilities as per Front Office procedures
  • Maintain Front Office computer system operation
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures
  • Maintain proper record keeping
  • Be familiar with all Aimbridge Hospitality's policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk
  • Maintain radio contact with other associates during entire shift
  • Have a working knowledge of security procedures
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer the master or house accounts as necessary
  • Distribute work as directed by S.O.P.'s
  • Train any new Night Auditors as requested by management
  • Run morning reports according to Aimbridge Hospitality procedures
  • Assign delivery of newspapers daily
  • Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handle items for 'Lost and Found' according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required
  • As applicable to the hotel, assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner
  • Attend meetings as required by management
  • Perform any other duties as requested by the Guest Services Manager or any other member of management