Program Manager, Patient Solutions Expert
3 weeks ago
AssistRx is a dynamic organization that combines technology and talent to provide life sciences companies with efficient solutions for improving patient uptake, visibility, and outcomes. Our team members offer expertise in therapy and healthcare systems to help patients achieve better results from care.
Job Summary
The Program Manager will serve Pharmaceutical Clients by planning and implementing program strategy and operations, improving systems and processes, and managing staff. The position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities, emphasizing excellence. The successful candidate will report to the Director, Pharmacy.
Main Responsibilities
- Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
- Establishes, monitors, analyzes, and reports on KPIs related to effective patient access processes and initiatives as required by Client contract and Statement of Work.
- Screens candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
- Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of 'on-the-spot training as needed'.
- Maintains a professional atmosphere among team members, respectful and transparent.
- Accomplishes organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Handles escalated calls, complaints, questions, and queries as necessary.
- Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence.
- Prepares agenda items and content for client meetings and quarterly reviews.
Requirements
- Minimum 7 years of healthcare industry experience, including 3 years of management experience.
- Ability to manage others, both direct and indirect.
- Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
- Skilled in the use of Microsoft Office and Team.
- Thorough understanding of business operations and processes required.
- Excellent interpersonal skills and ability to influence.
- High level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization.
- Experience in Specialty or Mail Order Pharmacy (preferred).
Benefits
- Supportive, progressive, fast-paced environment.
- Competitive pay structure, estimated at $120,000 per year, based on location and industry standards.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, and short-term disability insurance.
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