Tune Shop Lead

4 weeks ago

Pennsylvania, United States POWDR Corp. Full time
Job Summary

We are seeking a highly skilled and experienced Tune Shop Lead to join our team at Mt. Bachelor. As a key member of our repair shop, you will be responsible for providing exceptional tune work for our guests, maintaining our ski/snowboard rental fleet, and leading a team of repair technicians.

Key Responsibilities
  • Lead and train the tune shop team on all aspects of tuning machines, including proper use, safety, maintenance, cleaning, and achieving top-tier results.
  • Organize the repair shop to facilitate timely tune services for all guests.
  • Provide technical expertise to guests, employees, and key mountain departments such as patrol.
  • Have a great array of ski and snowboard repair and maintenance skills with 2 years of experience, including base repairs, edge repair, delamination repair, flattening bases, structuring bases, edge tuning, waxing, binding repair, binding testing, and binding installation.
  • Follow through with the correct execution of ski binding mounts and adjustments, including all release of liability paperwork and certifications needed.
  • Intake of guest equipment, evaluating, recommending, and documenting services based on specific equipment, ability levels, and mountain conditions.
  • Manage daily workload and ensure the team is doing the same.
  • Responsible for quality control on all services provided.
  • Calculate appropriate labor charges for repair extra repair services.
  • Establish and maintain a customer base.
  • Facilitate an informative equipment return process, explaining services performed and equipment function.
  • Perform regular fleet inspection and necessary fleet maintenance services as requested by the Rental Manager or Rental Supervisors.
  • Operate POS software and cash register with great accuracy and train others on it.
  • Ensure closing procedures, including general cleanup and closing of POS, happen daily.
  • Build schedules as needed and perform daily/weekly machine cleaning, maintenance, and record keeping.
  • Build labor schedule in line with business levels.
  • Communicate with the manager on machine and supply needs.
  • Provide technical training on all tune and repair services, product knowledge standard operating procedures, and functions.
  • Organize the shop for the most efficient use and maintain a clean and organized environment.
  • Ability to drive work vehicle to pick up Sunrise rental skis and snowboards to be tuned.
  • Be a key holder, opening and closing rental and tune shop as needed.
  • Follow the correct ASTM protocol for accident reports involving guest injuries on our rental skis and boards.
  • You must be able to stand for 10 hours per shift.
Requirements
  • Ability to pass binding certification indemnity tests for 4 major manufacturers.
  • Understand and perform modern ski tuning techniques.
  • Ability to push, pick up, and drag 70 lbs.
  • Experience with or functional knowledge of Alpine skis & boots, Alpine Touring skis & boots, Telemark skis & boots, Alpine snowboards, and Alpine Touring snowboards.
Education/Related Experience
  • Minimum education required: High School Diploma or equivalent.
  • Minimum time in related position: 2+ seasons/years as tuning/repair shop employee with exposure to guest service.
Benefits
  • Competitive hourly rate: $19.00/hr.
  • Minimum age requirement: 18+.

POWDR Corp. is an Equal Opportunity Employer. We are committed to creating a quality work environment that makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability, or military status.

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