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Restaurant Operations Manager

2 months ago

Billerica, Massachusetts, United States Panera Bread (PR Management Corp) Full time
About Panera Bread (PR Management Corp)

At Panera Bread, we're committed to setting a higher standard for excellence in every facet of our business. This begins with great leadership, in supporting and motivating our team members to provide unrivaled guest experiences.

Job Summary

We're seeking an experienced Restaurant Assistant Manager to join our team of dynamic and hard-working professionals. As a key member of our management team, you'll be responsible for providing the highest-quality customer service to our guests, maintaining a clean and organized work environment, and setting a positive example for all staff and employees.

Responsibilities
  • Customer Service: Provide exceptional customer service to our guests, ensuring a positive and memorable experience.
  • Menu Knowledge: Develop and maintain comprehensive knowledge of our menu items, including ingredients, preparation methods, and nutritional information.
  • Team Collaboration: Collaborate with team members to achieve sales goals, resolve customer complaints, and maintain a positive work environment.
  • Operations: Maintain a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Leadership: Set a positive example for all staff and employees, promoting a culture of excellence and customer satisfaction.
Requirements
  • Experience: At least 2 years of restaurant management experience, with a proven track record of success.
  • Leadership Skills: Excellent leadership and communication skills, with the ability to motivate and inspire team members.
  • Customer Service: Strong customer service skills, with the ability to resolve customer complaints and provide exceptional service.
  • Physical Demands: Ability to stand for prolonged periods, walk, bend, stretch, and occasionally lift up to 50 pounds.
  • Availability: Availability to work various schedules, including nights and weekends.