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Sales Associate

2 months ago

Lansing, Michigan, United States Great Lakes Ace Hardware Full time
Job Summary

This role is located at our store and is responsible for maintaining outstanding customer service, generating sales, and merchandising product. The Sales Associate position is a key part of our store team and plays a critical role in supporting the store management team.

Key Responsibilities
  • Greet all customers and assist in answering questions about merchandise and locating products.
  • Use the S.A.L.E.S. process to help customers find everything on their lists.
  • Complete all company and departmental paperwork accurately, including price change bulletins, operation actions, red tags, and bin tags.
  • Receive, open, and unpack cartons or crates of merchandise, checking paperwork against items received when required, and replenish stock when necessary.
  • Display and maintain merchandise on end caps, shelves, counters, or tables following company plan-ogram, building displays when necessary to attract customers and promote sales within specified guidelines.
  • Maintain on-hand integrity through inventory adjustment reports, including cycle count and negative on-hand.
  • Follow the nightly maintenance checklist to ensure proper store recovery and cleanliness.
  • Maintain familiarity with new products and ad merchandise.
  • Have sound awareness of surroundings, customers, etc., and practice loss prevention techniques to minimize shoplifting losses.
  • Working knowledge of the tools available to operate the store, including RF Gun, Back Office Procedures, and the use of Store Opportunities.
  • Follow GLA policies and procedures for all transactions. Engage the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
  • Must be able to communicate effectively and work with colleagues and customers effectively and professionally.
Additional Responsibilities
  • Assist with color matching and mixing paint.
  • Assist and/or make recommendations to customers in the service areas within the store, including chain, rope, key, and glass cutting, screen repair, and knife sharpening.
  • Operate cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
  • Adhere to all company policies.
  • Participate in periodic team meetings.
  • A continuous pattern of regular and prompt attendance is required, along with the ability to work a flexible schedule, including weekends.
Requirements
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence and speak effectively with customers or associates of the organization.
  • Ability to understand and respond to verbal instructions or questions.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent.
  • Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.