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Client Support Case Coordinator
2 months ago
UNM Medical Group, Inc. is seeking a Client Support Case Coordinator to enhance our Truman Health Services team. This is a full-time position with day shift hours.
Salary Range: Minimum $38,916 - Midpoint $48,651*
*Compensation is based on the total years of relevant experience.
*Salary is calculated based on a 1.0 FTE (full-time equivalent) or 40 hours per week. For those working less than 40 hours/week, the salary will be prorated accordingly.
About Truman Health Services:
- Compassionate & Evidence-Based Care: Be part of an interdisciplinary team dedicated to providing patient-centered medical care, including services for HIV and gender-affirming primary care, along with consults for Hep-C and PrEP.
- Holistic & Integrated Care: Engage in a comprehensive approach that addresses the medical, social, and mental health needs of patients, ensuring their overall well-being.
- Inclusive & Impactful Environment: Contribute to a vibrant, LGBTQIA+ affirming workplace that makes a significant difference in the lives of individuals across New Mexico.
We are excited to announce the opening for a Client Support Case Coordinator to join our experienced case management team. The ideal candidate will provide intensive case management services to clients receiving primary care at our facility. Responsibilities include coordinating cases with a multidisciplinary team to ensure adherence to treatment and evaluating necessary ancillary and support services. The successful candidate should be detail-oriented, possess excellent written and verbal communication skills, and be adept at managing multiple tasks simultaneously.
UNM Medical Group, Inc. encourages individuals with lived experience to apply.
Preferred Qualifications:
- Experience in providing medical case management services to complex populations.
- Experience in delivering social support services to individuals living with HIV/AIDS.
- Experience working with the LGBTQ+ community.
- Experience in a community-based multidisciplinary setting.
- Bilingual in English and Spanish.
Position Summary:
Under general supervision, as part of a multidisciplinary team, the Client Support Case Coordinator will work to improve patient retention in care for specialized populations. Responsibilities include ensuring eligibility for various medical and social services and assisting patients with necessary paperwork. This role may also involve providing assistance in accessing social, community, legal, financial, and other essential services, along with performing administrative functions to support efficient program operations.
Minimum Qualifications:
A high school diploma or GED along with 2 years of relevant experience, or a certification as a Certified Community Health Worker (CHW). Higher education degrees from accredited institutions may substitute for experience on a year-for-year basis. Verification of education and licensure will be required upon selection.
Key Responsibilities:
- Coordinate patient documentation to maintain eligibility for essential medical and social support services.
- Conduct patient interviews to complete intake applications and all necessary forms for medical and social support services.
- Collaborate closely with medical case managers to minimize barriers to obtaining required medical care and social services.
- Assist in identifying community resources that support medically and socially complex patients.
- Maintain updated information on commonly accessed community resources.
- Perform administrative tasks necessary for efficient program operations.
- Engage in professional development through completion of required departmental and New Mexico Department of Health competencies.
- Carry out miscellaneous job-related duties as assigned.
Why Consider UNM Medical Group, Inc.?
Since our establishment in 2007, we have continued to grow and build strong partnerships within the UNM Health system. We ASPIRE to embody values of Service, Positivity, Integrity, and Respect as we strive for Excellence in all our endeavors.
Commitment to Diversity, Equity, and Inclusion:
We are dedicated to recognizing, cultivating, and promoting all forms of diversity and fostering health and well-being throughout New Mexico by embracing cultural humility and respect for all individuals.
Benefits:
UNMMG offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as tuition assistance, a generous paid time off plan, and a 403b retirement plan for eligible employees.
Explore the opportunity for a Client Support Case Coordinator with UNM Medical Group, Inc.
