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Customer Service Representative

4 weeks ago

Glen Ellyn, Illinois, United States Massage Envy Full time

Overview:

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate at Massage Envy Glen Ellyn IL. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

What We Offer:

  • Competitive base pay of $15/hr-$16/hr plus bonuses, and commissions
  • Employer-paid healthcare including medical, dental and vision plans
  • Matching 401(k)
  • Paid time off for all employees - based on hours
  • A flexible schedule for a better work/life balance
  • A free massage, skincare or stretch session each month
  • 10% off all products + 10% commission back

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services

Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge