Key Holder

2 days ago


Westerville, Ohio, United States 1-800-Flowers Full time
About the Role

We are seeking a highly motivated and customer-focused Key Holder to join our team at Cheryl's Cookies Retail Locations. As a Key Holder, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Greet and interact with all types of customers, providing a warm and welcoming experience.
  • Showcase our amazing products and teach customers how to shop our store by leading them through the buying process.
  • Ask open-ended questions to learn about customers' needs and preferences.
  • Make the shopping experience memorable by providing correct, helpful, and instant knowledge of our products.
  • Go above and beyond to meet customer expectations and exceed their service expectations.
  • Help customers add to their gifts or take-home purchases using suggestive selling techniques.
  • Thank customers for their purchases, no matter how small.
  • Take orders correctly and completely, both in person and over the phone, including large client orders.
  • Lead the team in the absence of managers, running the shift, delegating duties, and preparing the store for the next shift.
  • Cash handling, counting down, and balancing the cash drawers at close/open.
  • Take care of customer issues and troubleshoot problems on the spot.
Requirements
  • Excellent customer service skills.
  • Reliable transportation.
  • Positive attitude and disposition.
  • Legible handwriting skills.
  • Ability to be on your feet for at least 8 hours at a time.
  • Lift at least 25 pounds.
  • Adaptability.
  • Adherence to uniform and attendance policies.
  • Comfortable working solo in the store on occasion.
About Us

Cheryl's Cookies has been a beloved brand since 1981, known for its quality fresh-baked desserts and commitment to customer satisfaction. As part of the 1-800-Flowers family of brands, we strive to inspire human expression, connection, and celebration for everyone. Our culture of inclusion and diversity makes us a better company, and we're excited to welcome you to our team.



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