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Room Attendant

2 months ago

Webster, New Hampshire, United States Spirit Hospitality LLC Full time
Job Type: Full-time, Part-time

Description:
Spirit Hospitality LLC

PURPOSE OF THE POSITION
The Room Attendant is accountable for maintaining the cleanliness and orderliness of the hotel premises.

SCOPE
This role involves collaborating with the Housekeeping Department to ensure that the cleaning of each guest suite meets quality standards efficiently.

This position reports to the Head Housekeeper and the General Manager.

RESPONSIBILITIES
- Responsible for cleaning all assigned suites daily.
- Ensure carpets are vacuumed and spot cleaned as necessary.
- Dust all furniture, including picture frames, bed frames, lamps, televisions, and dressers.
- Remove fingerprints and smudges from mirrors, shiny surfaces, and windows.
- Ensure thorough cleaning of bathroom areas, including washing shower stalls, sinks, floors, and toilets.
- Maintain compliance with brand standards for room cleanliness.
- Report any damages or missing items found in rooms immediately.
- Notify the Head Housekeeper of any rollaways or cribs in rooms for collection and storage.
- Manage the pass key responsibly and ensure it is returned daily.
- Submit all 'lost and found' items to a Guest Service Representative.
- Report to the Head Housekeeper regarding:
- No luggage
- No service needed
- Sleep outs
- Extra guests
- Any unusual occurrences
- Ensure all lights, televisions, and air conditioning units are turned off when leaving a room.
- Assist fellow housekeepers with additional cleaning tasks as assigned.

REQUIREMENTS
KNOWLEDGE, SKILLS, AND ABILITIES
The Room Attendant must demonstrate knowledge in the following areas:
- Customer service experience
- Understanding of hotel housekeeping scheduling systems
- Familiarity with brand standards regarding cleaning and guest suite layouts
This position requires the following mental and physical skills:
- Analytical and problem-solving abilities
- Capacity to learn and adapt to hotel technology
- Excellent verbal and listening communication skills
- Strong stress and time management skills
- Ability to work independently and collaboratively
- Capability to stand for extended periods
- Physical ability to meet job requirements, including lifting and moving up to 50 lbs.

PERSONAL ATTRIBUTES
- Respectful, honest, and trustworthy
- Culturally aware and sensitive
- Strong work ethic
- Professional personal presentation through attire, communication, and behavior

WORKING CONDITIONS
Physical Demands
The Room Attendant will spend 8 to 10 hours daily standing and walking. The role requires bending, squatting, reaching overhead, and extending arms. Light lifting of supplies and furniture (approximately 30 lbs) and pushing or pulling up to 50 lbs is necessary. The position primarily works indoors but involves collecting and disposing of trash in outdoor receptacles. The role includes grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and visual acuity.

Environmental Conditions
The Room Attendant may frequently be interrupted to meet guest needs and requests. The work environment can be busy and noisy.

Salary: $16.00 to $16.50 per hour