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Pharmacy Operations Manager

1 month ago

Étreux, Hauts-de-France, United States Massachusetts General Hospital(MGH) Full time
Job Summary

The Pharmacy Operations Manager at Massachusetts General Hospital (MGH) is responsible for overseeing the provision of medications to patients and leading pharmacists, pharmacy technicians, and interns. This individual assumes primary responsibility for ensuring safe, effective, and timely medication preparation and delivery in a consistent and reliable manner.

Key Responsibilities
  • Serves as a subject matter expert in pharmacy automation and distribution systems, including decentralized automated dispensing cabinets and centralized carousel technology.
  • Oversees and ensures compliant compounding practices performed in their area, as applicable, pursuant to USP 795, 797, and/or 800.
  • Assures compliance with controlled substance regulations and manages medication use processes to prevent and monitor drug diversion.
  • Collaborates with automation vendors and information services resources to optimize automated distribution systems to maintain and control medication inventory and enhance efficiency and effectiveness of the distribution system.
  • Develops workflows that minimize waste and improve operational efficiency, reliability, and safety.
  • Oversees the management of emergency code carts and kits or perioperative trays throughout the hospital, perioperative, or ambulatory care area.
  • Actively monitors and evaluates systems for operational, quality, and financial efficiency and routinely benchmarks internally and externally against local and national best practice.
  • Directs the activities of staff who work within assigned areas, oversees staffing models, and pharmacist and technician daily coverage of operational areas, provides supervision of staff, and ensures the accuracy of employee timecards and leave records.
  • Oversees pharmacy staff development, new employee orientation, and ongoing training of pharmacy staff.
  • Participates in the recruitment and retention of competent pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns.
  • Performs personnel performance evaluations and implements performance improvement and corrective action plans when necessary.
  • Facilitates and supports staff, resident, and student training experiences and competency assessment.
  • Develops and enforces policies and procedures and ensures they are updated, understood, and followed by staff in coordination with other members of the management team.
  • Coordinates with members of the supply chain and finance teams on matters related to drug and supply use, inventory management, and billing integrity.
  • Maintains an emphasis on ongoing quality, safety, and productivity initiatives.
  • Actively manages human, capital, and operational resources to collaboratively support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs throughout the Department of Pharmacy.
  • Maintains effective communication with their staff, other members of the administrative and leadership teams, colleagues throughout the MGH Department of Pharmacy, and other institutional departments.
  • Consistently demonstrates professional attitude and skillfully negotiates conflict to promote collaboration.
  • Acts as a positive role model for other staff members.
  • Mentors pharmacists and technicians, elevating the standard of practice.
  • Assumes other responsibilities in the management of the department as delegated by the Director of Pharmacy Operations and Chief Pharmacy Officer.
Requirements
  • Graduate of ACPE accredited college of pharmacy required.
  • MS Pharmacy Administration, MBA, MHA or other advanced degree preferred.
  • Completion of an ASHP-accredited PGY1 and PGY2 administrative residency program or experience (3-4 years) of institutional pharmacy practice required.
  • Specialized administrative residency training and/or two years management experience in acute care pharmacy setting preferred.
  • Licensed or eligible for licensure to practice pharmacy in the Commonwealth of Massachusetts required.
Skills and Abilities
  • Knowledge of Federal and State laws and regulations.
  • Knowledge of USP,, and recommendations.
  • Experience managing centralized and decentralized distribution systems.
  • Entry-level training on pharmacy informatics systems.
  • Experience using integrated EHR systems (Epic, Cerner, etc.).
  • Understanding of universal precautions and infection control.
  • Knowledge of contemporary hospital pharmacy systems.
  • Effective interpersonal and communication skills.
  • Attention to detail.
  • Ability to work well on a team.
  • Problem identification and solving skills.
  • Effective writing and editing skills.
  • Decision-making skills.
  • Ability to deal with emergencies and stressful situations.
  • Ability to motivate and lead others.
  • Ability to meet deadlines.
  • Ability to clearly communicate expectations to staff and hold staff accountable when necessary.