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Medical Customer Service Representative

2 months ago

Ankeny, Iowa, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and satisfaction.

Key Responsibilities:

  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet donors, and ensure a positive experience
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes
  • Work a variety of shifts, including evenings, weekends, and holidays

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

What We Offer:

BioLife Plasma Services is committed to providing a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. We also offer paid time off, company holidays, and a tuition reimbursement program.

Equal Employment Opportunity:

BioLife Plasma Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.