Endpoint Services Technician

1 week ago


Miami FL USA, United States University of Miami Full time
Job Summary

We are seeking a highly skilled Endpoint Services Technician to join our team at the University of Miami. As an Endpoint Services Technician, you will provide technical user advice and support to academic and administrative staff for problems and questions related to network communications.

Key Responsibilities
  • Provide technical user advice and support to academic and administrative staff for problems and questions related to network communications.
  • Monitor systems and advise senior staff of network application status.
  • Act as first point of contact in the problem determination process, for endpoint solutions and network issues.
  • Provide quality customer service to all clients in a timely and professional manner.
  • Organize and prioritize support requests.
  • Monitor, administer, track, and verify completion of help desk tickets.
  • Assist staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
  • Prepare, install, test, and certify any endpoint configuration, including any software drivers.
  • Conduct basic troubleshooting for endpoint devices.
  • Perform regular maintenance and updates on endpoint devices.
  • Load and configure software on endpoint devices.
  • Verify software is functional and escalate issues.
  • Decommission any existing hardware that has been replaced.
  • Complete, update, and close Service Center tickets.
Requirements
  • High school diploma or equivalent.
  • Minimum 1 year of relevant experience.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends as necessary.
  • Commitment to the University's core values.
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e. Microsoft Office).
What We Offer

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.


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