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Customer Service Representative

1 month ago


Birmingham, Alabama, United States Hallmark Auto Group Full time
Job Summary

Hallmark Auto Group is seeking a highly motivated and customer-focused Customer Service Agent to join our dynamic team. As a key member of our Business Development Center, you will be responsible for providing exceptional sales service to our customers, ensuring high levels of satisfaction, and driving sales growth.

Key Responsibilities:

  • Assess customer needs, provide assistance, and information on product features.
  • Reserve appointments and test drives for sales customers.
  • Follow and achieve department sales goals on a monthly, quarterly, and yearly basis.
  • Build productive trust relationships with customers.
  • Remain knowledgeable on products offered and discuss available options.

Requirements:

  • High school or equivalent (Preferred)
  • Proven work experience as a Retail Sales associate, Sales representative, or similar role.
  • Basic understanding of sales principles and customer service practices.
  • Solid communication and interpersonal skills.
  • A friendly and energetic personality with customer service focus.
  • Ability to perform under pressure and address complaints in a timely manner.

Physical Requirements:

  • Work is usually performed inside conditions.
  • On a regular basis: Standing, sitting, walking.

Disclaimer: To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR, drug testing & previous employment verification.

AAP/EEO Statement: Hallmark Auto Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Auto Group complies with applicable Federal, state and local laws.