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Field Service Engineer

1 month ago

Atlanta, Georgia, United States Shimadzu Scientific Instruments Full time
Job Summary:

Shimadzu Scientific Instruments is seeking a highly skilled Field Service Engineer to join our team. As a key member of our service team, you will be responsible for providing exceptional service and support for our analytical instrumentation.

Key Responsibilities:
  • Provide daily repair and maintenance support for assigned products.
  • Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
  • Travel within the local region to support customer needs.
  • Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.
Requirements:
  • Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
  • At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
  • Strong technical knowledge and understanding of these technologies.
  • Excellent communication and customer relations skills.
  • Willingness to travel.
Benefits:

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays, and 3 paid floating holidays. After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $75,000 to $77,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.