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Patient Care Specialist
2 months ago
We are seeking a highly skilled and compassionate Registered Nurse to join our team at Oak Street Health. As a Center Nurse, you will play a vital role in building strong relationships with our patients and their support teams, coordinating their care, and providing a seamless experience.
Key Responsibilities- Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
- Respond to incoming requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
- Provide clinically competent triage and symptom management to patients who may or may not be physically present
- Utilize standardized protocols for medication management, prescription refills, and prior authorizations
- Conduct thorough and accurate reviews of patient medications and update as needed
- Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone, or in group settings
- Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
- Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
- Create a welcoming and engaging environment to meet the needs of our patients, communities, families, and teams
- Delegation of activities to other clinical care team members to support the needs of our patients
- Participate in care team meetings to discuss patient care and clinic operations
- Deliver an exceptional patient experience through service, responsiveness, and respectful care
- Perform point of care testing, procedures, and specimen collection (including phlebotomy) as needed
- Active Registered Nurse (RN) Licensure in good standing with the applicable state
- BLS Certification
- Electronic Medical Record (EMR) experience
- Ability to maintain patient confidentiality and process information in a confidential manner
- US work authorization
- Ability to assess patients without face-to-face interaction, strong communication and assessment skills
- Ability to collaborate and communicate with members of an interdisciplinary care team
- Excellent computer skills with ability to read, interpret, and analyze data from various computer systems
- Effective problem-solving and prioritization skills
- 2+ years of healthcare experience, working as an RN
