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Regional Operations Manager for Field Services

2 months ago

California, Missouri, United States SunPower Full time

Are you ready to make a significant impact in the renewable energy sector?

Company Overview: SunPower is at the forefront of transforming the energy landscape with innovative solar solutions. Our dedicated teams in North America and the Philippines are committed to delivering exceptional service to residential customers across the U.S., all while championing a cleaner, sustainable future.

Position Summary: As the Regional Operations Manager for Field Services, you will be instrumental in enhancing the effectiveness of our field service teams. This role involves ensuring the timely and high-quality execution of Operations & Maintenance (O&M) services, while fostering a culture of safety and continuous improvement.

Key Responsibilities:

  • Oversee and mentor Field Service Supervisors, ensuring efficient daily operations and adherence to service timelines.
  • Develop and implement initiatives that promote a safety-oriented and engaging work environment.
  • Drive continuous improvement by identifying best practices in service delivery and customer engagement.
  • Collaborate with various departments to streamline processes and enhance customer satisfaction.
  • Monitor performance metrics to assess team effectiveness and identify areas for enhancement.
  • Work with leadership to create and execute operational plans, focusing on resource allocation and training.
  • Provide guidance to field service teams, nurturing a collaborative and high-performance culture.
  • Establish and refine processes and training programs to maintain industry-leading service standards.
  • Address escalated customer service concerns promptly to ensure satisfaction.
  • Stay informed about industry trends and technological advancements.

Qualifications:

  • Minimum of 3 years in residential solar Operations & Management.
  • At least 5 years of experience in PV and PV + Storage installation and service.
  • Demonstrated leadership experience in the solar industry, particularly in field service management.
  • Extensive knowledge of solar systems, installation techniques, and troubleshooting practices.
  • Proven ability to implement safety protocols and best practices.
  • Strong communication, analytical, and problem-solving skills.
  • Familiarity with Salesforce and Oracle Fusion, as well as proficiency in Microsoft Office Suite.

Preferred Qualifications:

  • 2+ years of leadership experience within a department.
  • Bachelor's Degree in a relevant field.
  • Experience in residential solar operations leadership.

Commitment to Diversity: SunPower is dedicated to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply, even if they do not meet every single qualification listed.

Equal Employment Opportunity: SunPower is an equal opportunity employer, committed to making employment decisions based on merit and qualifications without regard to any protected status.