IT Operations Manager
11 hours ago
Hexaware Technologies is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide.
We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
The ideal candidate will have 8+ years of experience in IT help desk roles with at least 4 years managing and leading a help desk for a geographically dispersed business.
A strong technical foundation, including knowledge of Windows-based laptops, client software/apps, patching, Active Directory, and networking, is essential.
This role offers an estimated salary of $120,000 per annum in Philadelphia, PA.
Key Responsibilities:
- Partner, collaborate, and develop strong working relationships with site and functional leaders to understand IT End User needs.
- Proactively engage with the client workforce to manage service expectations and continuously improve the user experience.
- Lead support activities related to shift workers and Labs/Manufacturing areas for productive support.
Requirements:
- Minimum 8+ years of experience in IT help desk roles with at least 4 years managing and leading a help desk for a geographically dispersed business.
- Strong fundamental technical knowledge and experience in supporting Windows-based laptops, client software/apps, patching, Active Directory, and networking.
- Demonstrated ability to manage a hybrid operation of internal employees and outsourced services.
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