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Lead Systems Engineer

2 months ago

California, United States The Phoenix Group Full time

Under the guidance of the Associate Director of IT Engineering & Practice Systems, the Senior Systems Engineer plays a crucial role in the analysis, architecture, design, implementation, and upkeep of production operating system deployment, updates, security, and group policy enforcement. This position entails overseeing Active Directory, Intune, Microsoft Landing Zone, and the security framework and policy design of operating systems. The Senior Systems Engineer is also tasked with developing and implementing support methodologies, tools, and automation for server and workstation operations through various scripting and programming languages. Ensuring client satisfaction and service quality are vital components of this role.

Key Responsibilities:

  • Formulate and execute procedures and processes aimed at enhancing the efficiency and quality of infrastructure applications and systems.
  • Install, maintain, and manage Active Directory, Azure, Intune, GPO, Landing Zone, and Office365 to fulfill service requirements.
  • Leverage extensive application knowledge to identify, manage, and resolve intricate issues associated with Active Directory, Azure, Intune, operating system management, and security DevOps.
  • Design, deploy, and sustain a standardized operating system deployment framework for all servers, workstations, and operating systems across both enterprise and cloud settings.
  • Engineer and implement tools for operating system deployment, software, and patch distribution management, including RIS/WDS, WPE, MECM/SCCM/OSD, Intune, and WSUS.
  • Assess and recommend workstation hardware, including desktops, laptops, tablets, peripherals, and accessories.
  • Ensure all operating systems are equipped with the latest security updates and service packs, including device driver maintenance through patch management and software distribution.
  • Automate installations and repetitive tasks related to workstation and server administration using scripting languages such as PowerShell and Windows Host Script.
  • Lead the creation of application installation packages utilizing Task Sequencing, PowerShell, and Windows MSI.
  • Design and support infrastructure for AI, Copilot solutions, and endpoint management across all domain and cloud-connected workstations and servers.
  • Possess extensive knowledge of Microsoft Landing Zone and PowerShell to troubleshoot and resolve issues within areas of expertise.
  • Provide technical assistance to other IT analysts, aiding in operating system deployment, cloud, and application software installation.
  • Document technical support incidents and requests in the ticket management system, ensuring SLAs and OLAs are adhered to for incident response and resolution. Communicate clear updates to incidents and relay resolutions to users.
  • Engage in problem-solving and knowledge-sharing initiatives along with other process improvements.
  • Prepare and revise technical documentation, ensuring that non-technical decision-makers can comprehend technical matters.
  • Be available outside of standard working hours as necessary.

Qualifications:

  • Bachelor's Degree in a relevant field or equivalent educational and professional experience.
  • A minimum of 10 years of experience in creating and supporting operating system images for all workstation and server hardware and virtual machines in an enterprise context.
  • Experience in a legal environment is advantageous, with a background in maintaining core infrastructure for workstation and server imaging, software, and patch distribution management such as RIS/WDS, WPE, MECM/OSD, WSUS.
  • Strong proficiency in scripting languages and automation of repetitive tasks through scripting languages like PowerShell. Additional knowledge of Windows Host Script and Visual Basic scripting and programming is beneficial.
  • Solid expertise in application installation package creation using Task Sequencing, PowerShell, and/or Windows MSI.
  • Experience in administering and managing Microsoft Landing Zone, Azure, Intune, and other Microsoft Cloud technologies.
  • Ability to conduct quality assurance and testing for both client/server and web applications.
  • Capability to collaborate with software development, software integration specialists, and business process owners.
  • Comprehensive understanding of the application lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.