Current jobs related to Customer Service Representative - Longview, Texas - CAPPS, Inc.

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States Kelly Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at Kelly Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Answer phone calls...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States U-Haul Full time

    Customer Service Representative Job SummaryU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the highest level of support and assistance with their U-Haul...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Government Jobs Full time

    Government Jobs **Job Summary** We are seeking a Customer Service Representative to provide exceptional service to our utility customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information on our water utilities services. **Key Responsibilities** * Provide customer service via...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. **Key Responsibilities:** * Assist customers with inquiries, complaints, and policy changes * Provide accurate and timely information regarding insurance products and services * Process policy...

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States Kelly Full time

    Job Summary:Kelly Services is seeking a Temporary Customer Support/Front Desk Representative to join our team in Longview, TX. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer phone calls and respond to customer inquiriesProcess invoices and perform data...

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States BISHS RV INC Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Five Star Call Centers Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team at Five Star Call Centers as a Customer Service Representative.This role involves providing exceptional service to clients by successfully answering telephone calls, addressing customer inquiries, and resolving issues in a timely and professional manner.The ideal...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States iClassPro Full time

    {"title": "Customer Support Role at iClassPro", "description": "About iClassProiClassPro is a leading provider of class management software solutions for children's activity centers. Our mission is to empower businesses to operate more efficiently and effectively.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team. As...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Sparklight Full time

    As a Customer Service Representative at Sparklight, you will be responsible for securing new recurring revenue from residential prospects and existing customers through proactive communication. You will handle high in-bound call volumes, covering a range of customer service inquiries, including upgrades, downgrades, video troubleshooting, modem registration,...

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Cable One Full time

    Job Summary:Cable One and our family of brands are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, securing new recurring revenue, and ensuring a seamless customer experience.Key...

  • Customer Service Representative Position

    7 days ago

    Longview, Texas, United States U-Haul Full time

    U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring they have a seamless experience with our products and services.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan...

  • Retail Customer Service Representative

    3 weeks ago

    Longview, Texas, United States Sam's Club Full time

    Job Summary:We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States Government Jobs Full time

    Job Summary:As a Customer Service Representative for the City's Water Utilities Division, you will be responsible for providing exceptional customer service to utility customers. Your duties will include receiving and processing service requests, processing and posting utility payments, and performing other related duties as assigned.Key...

  • Customer Service Sales Representative

    4 weeks ago

    Longview, Texas, United States Talent Hire Recruitment Full time

    Job OpportunityWe are seeking a dedicated and driven individual to join our team as a Customer Service Sales Representative. As a Life Insurance Benefits Advisor, you will work remotely to provide outstanding customer service and support to our client base.Key ResponsibilitiesContact leads to schedule virtual meetings with clientsPresent benefit programs to...

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States GovernmentJobs Full time

    Job SummaryAs a Customer Service Representative with the City's Water Utilities Division, you will be responsible for providing exceptional customer service to utility customers. Your duties will include receiving and processing service requests, processing and posting utility payments, and performing other related duties as assigned.Key Responsibilities•...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Kelly Services, Inc. Full time

    Customer Support AssociateKelly Services, Inc. is seeking a skilled Customer Support Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Treat each customer with individual attention and strive to consistently improve the overall...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Kelly Services, Inc. Full time

    Customer Support AssociateKelly Services, Inc is seeking a Customer Support Associate to join our team.Key Responsibilities:Treat each customer with individual attention and strive to consistently improve the overall customer experience and service satisfaction.Process all customer inquiries and build rapport with customers.Identify customer product and/or...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Cable One Full time

    Job Title: Customer Care Specialist IJob Summary:Cable One and our family of brands are seeking a highly skilled Customer Care Specialist I to join our team. As a key member of our customer service team, you will be responsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by...

  • Customer Service Representative

    1 month ago

    Longview, Texas, United States Cable One Full time

    Job Description:Cable One and our family of brands are committed to delivering exceptional customer experiences. As a Customer Care Specialist, you will play a vital role in securing new recurring revenue from residential prospects and enhancing customer satisfaction by proactively communicating with customers through in-person visits.Key...

Customer Service Representative

2 months ago

Longview, Texas, United States CAPPS, Inc. Full time
Job Description

To succeed in this role, you will provide exceptional customer service to the public and stakeholders related to vehicle title and registration activities. You will handle confidential and sensitive correspondence, issue commercial registration, and work under minimal supervision with extensive latitude for initiative and independent judgment.

Key Responsibilities:
  • Provide quality customer service to the public, county tax offices, and industry stakeholders regarding title and registration application requests and customer inquiries.
  • Process apportioned registration in person, by telephone, and through the Texas International Registration Plan (TxIRP) online application.
  • Assist and train peers, carriers, and service providers with apportioned registration, compliance audits, and use of the TxIRP online application.
  • Communicate with and assist the public, government entities, and industry stakeholders in person, by telephone, by email, and through correspondence.
  • Prepare and edit correspondence for the public and agency stakeholders, including government agencies, law enforcement, vehicle dealers, and metal recyclers.
  • Assist regional office leadership with coordinating, planning, and monitoring work status and daily operation activities.
  • Retrieve information from master files, mainframe systems, and databases to verify against applications, forms, and supporting original documents.
  • Enter information into databases and approve or reject issuance of requested documents.
  • Makes requests to suspend and revoke motor vehicle records.
  • Research information from manuals, electronic resources, rules, and law to resolve highly advanced customer service problems and collaborate with other agencies and divisions to provide information and services to external and internal customers.
  • Maintain highly advanced specialized expertise in TxDMV laws, rules, regulations, policies/procedures to issue temporary registration and NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers, bonded title letters.
  • Lead, coordinate, and participate in team meetings to contribute to the development of best practice procedures.
  • Support the county tax office through on-site visits; communicate and interpret department policy and programs; review rules/regulations and conduct audit oversight.
  • Conduct annual audit of accountable/non-accountable items for the county tax office.
  • Provide RTS application support and assist with special projects.
  • Travel to attend meetings, seminars, and conferences.
  • Develop and conduct training for government entities, various industry stakeholders, and TxDMV-VTR personnel.
  • Travel approximately 10% of the time.
  • May involve overnight and occasional weekend travel.
  • Travel primarily by car and occasionally by plane.
  • Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
  • Perform other job-related duties as assigned.

The above statements are not a complete list of all responsibilities, duties, and skills held or performed by employees in this job.

Qualifications:

To be considered for this role, you must have:

  • Graduation from high school or equivalent.
  • Four (4) years' experience in a high-volume customer service or general office administration environment.
  • Experience and education may be substituted for one another.

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

  • Retirement Plan
  • Paid Group Health & Life Insurance for employees
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Longevity Pay
  • Dental
  • Vision
  • Dependent Optional Life Insurance
  • Voluntary AD&D Insurance
  • Dependent Health & Life Insurance
  • Health & Dependent care flexible spending accounts
  • Tuition Assistance Program

The Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job offer and continuation of employment is contingent upon:

  • Proof of education and experience listed on the application.
  • Eligibility to work in the United States.
  • Satisfactory results from a pre-employment criminal history background check and driver's record check.
  • Compliance with Selective Service registration for males ages 18-25.

If selected for the position, the following must be provided for proof of military employment preference:

  • Veteran must provide form DD 214
  • Surviving Spouse or Orphan must provide DD 1300 or DD 214.

The Texas Veterans Commission provides helpful employment information.

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance.