Call Center Representative

4 weeks ago


Galesburg, Michigan, United States Belcan Full time
Job Title: Call Center Agent I

Job Summary:

We are seeking a highly skilled Call Center Agent I to join our team at Belcan. As a Call Center Agent I, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing solutions to their problems.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Use data analytics and observations to identify emerging trends and drive product reliability and functionality improvements.
  • Collaborate with cross-functional teams to develop and deliver custom training to customer experience representatives.
  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, and technical assistance.
  • Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements.
  • Interpret electronic data to prescribe repair strategies for all products.
  • Thoroughly understand vehicle assemblies, engine/transmission power trains, drive train components, and vehicle electrical/electronic systems.
  • Technical hands-on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle-related problems.

Requirements:

  • High School Diploma or GED from an accredited institution.
  • Minimum of 2 years of experience in an automotive, electrical, mechanical, testing, machining, or engineering environment.
  • Co-op/Intern experience acceptable or Associate degree in electrical/automotive disciplines, or Electrical Apprentice Certification, or applicable Military Service.
  • Relocation is not provided for this role, candidates will need to be located within 50 miles of Galesburg, MI.
  • Candidates must be able to work in the US without sponsorship now or in the future.

Preferred Qualifications:

  • Bachelors Degree from an accredited institution.
  • 5 years of automotive, truck, or heavy equipment experience.
  • 5 years of customer service experience.
  • Basic knowledge of dealership/repair facility operations.
  • Basic knowledge of tra


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