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Commercial Lines Account Supervisor

2 months ago

Falls Church, Virginia, United States NVT Staffing Full time
Job Overview

NVT Staffing is looking for a dedicated professional to fill the role of Commercial Lines Account Supervisor. This position is ideal for individuals with a strong background in customer service and a desire to excel in the insurance sector.

Position Summary

The selected candidate will be responsible for overseeing a diverse portfolio of clients, ensuring top-notch service delivery and maintaining strong client relationships. This role is pivotal in providing first-class customer support and managing various account-related tasks.

Key Responsibilities
  • Develop and nurture client relationships to enhance customer satisfaction.
  • Handle endorsements, respond to underwriting inquiries, and manage policy renewals.
  • Assist clients with billing inquiries and resolve audit disputes.
  • Process cancellations and reinstatements efficiently.
Qualifications

To be successful in this role, candidates should possess:

  • A minimum of 3-5 years of experience in client-facing customer service.
  • A proactive approach to learning about the insurance industry.
  • Exceptional communication and interpersonal skills.
  • The ability to work both independently and collaboratively.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite.
Preferred Skills
  • Bilingual in Spanish and English.
  • Familiarity with Applied/TAM systems.
  • Experience with major insurance management and quoting systems.
  • Professional designations such as CIC or CISR are advantageous.
Benefits

We offer a competitive salary and benefits package, opportunities for professional development, and a supportive work environment. A hybrid work option will be available after an initial period.

If you are passionate about customer service and eager to grow within the insurance industry, we encourage you to consider this opportunity.