Transportation Service Manager

3 weeks ago


Trenton, New Jersey, United States H&M Group Full time
About the Job

As a Transport Operations Specialist - Online, you will play a crucial role in supporting and leading day-to-day transport needs, operating standards, transport service quality, and lead time.

Your key responsibilities will include:

  • Collaborating with Transport Coordinators, DC outbound, stores, and carriers to ensure proactive outbound control
  • Providing on-site training and support to transport systems users
  • Coordinating and aligning with all related departments on operational SOPs for new services or initiatives
  • Monitoring and reporting KPIs, deviating routes that need adjusting with stakeholders in DC and transport operations
  • Ensuring that all transport-related systems work as expected and are used correctly to provide best-in-class service to stores
  • Monitoring H&M transport system integration towards carrier systems
  • Monitoring, reporting, and coordinating transport unit flows throughout the region and/or within assigned markets
  • Monitoring stock deliveries to be in full, at the correct frequency, and on time; monitoring fill grade targets are met
Why You're Perfect for This Role

We are looking for a skilled professional with deep expertise in operational transport processes to serve online.

Strong understanding of business needs from sales side for online required.

Solid overview of specifics and capabilities in regional transport operations to serve brand needs desired.

Pronounced transport focus and commercial sense to best serve requirements essential.

Ability to collaborate and co-create with others necessary.

Agile mindset with a positive attitude to change and meaningful growth needed.

Inclusive and empathetic towards others whilst encouraging diversity.

Estimated salary for this position is around $60,000-$70,000 per year, depending on location and experience.



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