Ecommerce Operations Specialist

About Laural Home:

Laural Home is a home decor company dedicated to creating high-quality, art-inspired products for living spaces. Our mission is to define living spaces with quality, art-inspired décor, blending timeless elegance with the latest concepts in decorative art and graphic design.

Job Summary:

We are seeking a highly organized and analytical Ecommerce Operations Specialist to join our growing team. As an Ecommerce Operations Specialist, you will oversee and facilitate all order and product management, inventory control, and customer service across multiple retail platforms, ensuring all aspects are maintained and operated in an efficient and seamless manner.

Key Responsibilities:

• Team Leadership: Lead and manage a team to perform various e-commerce tasks efficiently and collaboratively.
• Order and Site Management: Oversee daily order entry and site maintenance for both Laural Home and our retail partners, including Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Kohl's, and Target.
• Customer Communication: Communicate with all e-commerce partners to address customer questions and provide order statuses.
• Account Setup and Onboarding: Manage the setup and onboarding processes for new retail accounts across various e-commerce platforms, including writing and uploading new product descriptions and ensuring product information is continuously accurate and consistent.
• Financial Management: Handle accounts payable and receivable using QuickBooks.
• Inventory Management: Maintain proper inventory levels on customer web portals and create purchase orders in QuickBooks.
• Customer Service: Respond to customer calls and emails regarding order issues, returns, and product inquiries.

Requirements:

• Education: Bachelor's degree required.
• Experience: Minimum of 3 years in a relevant e-commerce role.
• Technical Skills: Proficiency in Microsoft Office (specifically pivot tables and V look up in Excel), and Google Suite. QuickBooks experience is a plus.
• Customer-Facing Experience: Proven experience in any customer-facing role.
• Soft Skills: Attention to detail, strong organizational and time management skills, and a collaborative team player mentality.
• Problem-Solving: Strong problem-solving skills, ability to handle multiple tasks simultaneously, and willingness to help team members when needed.
• Communication: Excellent written and verbal communication skills.

Preferred Qualifications:

• QuickBooks Experience: Experience with QuickBooks software.
• E-commerce Platform Familiarity: Familiarity with a variety of e-commerce platforms such as Shopify, Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Kohl's, and Target.

Working Environment:

Our office is a casual, collaborative, and creative environment. We're in-office from 8:30 to 5 every Monday through Friday, as we believe the best ideas are not only generated, but also best implemented in person.

Compensation:

The base salary range for this role is $60,000-$70,000 annually, based on experience, meeting the role requirements, and being able to commute to the office. In addition to base salary, Laural Home offers PTO, healthcare, and various professional development opportunities.