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Advanced Network Support Specialist

4 weeks ago

Fort Wayne, Indiana, United States Cytracom Full time
Job Title: Advanced Network Support Engineer

Cytracom is seeking a highly skilled Advanced Network Support Engineer to join our team. As a key member of our support team, you will be responsible for providing expert technical support for our suite of products, with a primary focus on the ControlOne SASE solution.

Key Responsibilities:
  • Troubleshoot and resolve complex network-related issues using Zendesk.
  • Develop and maintain in-depth knowledge of Cytracom products and integrations.
  • Communicate effectively with customers, partners, and internal teams to resolve issues and provide support.
  • Escalate tickets timely and follow escalation protocols to ensure prompt resolution.
  • Conduct comprehensive network assessments during UCaaS onboarding and provide recommendations for improvement.
Requirements:
  • Expertise in SASE architecture and secure network access solutions.
  • Strong experience with cloud security and network performance optimization.
  • Excellent communication and technical leadership skills.
Preferred Qualifications:
  • Experience with SaaS solutions and their impact on network infrastructure and security.
  • Knowledge of network protocols and technologies, including ZTNA and QoS.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Casual, laid-back work environment.

Cytracom is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics.