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Restaurant Operations Manager

2 months ago

Gilbert, Arizona, United States Quality Brand Group Full time
Restaurant Manager Job Description

About the Role:

We are seeking a highly motivated and experienced Restaurant Manager to join our team at Quality Brand Group LLC, a multi-store franchisee of Dunkin'. As a Restaurant Manager, you will be responsible for leading our store team to deliver exceptional customer service, drive sales growth, and maintain high operational standards.

Key Responsibilities:

  • Lead operational excellence and ensure seamless execution of daily tasks
  • Focus on 100% guest satisfaction and continuously improve the customer experience
  • Develop and train team members to achieve their full potential
  • Achieve financial goals, including sales projections and expense control
  • Utilize effective communication and coaching skills to drive results
  • Manage purchasing, scheduling, sales, training, and physical facilities maintenance

Requirements:

  • Must be able to fluently speak and read English
  • Math and writing skills
  • Restaurant, retail, or supervisory experience required
  • Guest Focus – anticipate and understand guests' needs and exceed their expectations
  • Passion for Results – set compelling targets and deliver on commitments
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team

Benefits:

  • Competitive Salary
  • Monthly Bonus Program
  • Employee Meal Discounts
  • Medical, Dental, Vision, Rx Insurance with Company contribution
  • Paid Vacation

About Quality Brand Group:

We take great pride in creating an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity.

Why Join Us:

At Quality Brand Group, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.