Cannabis Industry Professional

2 weeks ago

Columbus, Ohio, United States Acreage Holdings Full time
About Greenleaf Apothecaries

Greenleaf Apothecaries is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. With a rich history dating back to 2011, Acreage has successfully expanded its footprint across several states, establishing a strong presence in the market.

Our Mission

We are committed to creating a sustainable, diverse, equitable, and inclusive industry for present and future generations. Our mission is to combine operational excellence with a passion for innovation, cultivating, producing, and dispensing the highest quality cannabis products and experiences. By making quality cannabis accessible, we aim to inspire everyone to embrace cannabis as a force for good in the world.

Job Summary

The Dispensary Agent is a key member of our team, responsible for interacting with patients, educating them about our products, and providing exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greets patients in person or on the phone, schedules appointments, and oversees member intake and renewal procedures
  • Maintains accurate and up-to-date member records in compliance with State law and Company policy
  • Answers questions about the law and the Company from patients and others
  • Assists patients in selecting medicine, advises and educates them about safe dosage and other aspects of our products
  • Assists the Dispensary Manager with inventory and cash management, daily and weekly
  • Maintains a clean, safe, and welcoming environment inside and outside the facility
Requirements
  • High school diploma or equivalent
  • 2+ years' experience in a fast-paced client-service intensive industry, preferably in hospitality and retail
  • Computer and equipment operations necessary for running an office/retail center (POS systems, Word, Excel, office equipment)
  • Familiarity with the history and varieties of medical marijuana is preferred but not required
  • Outstanding phone and in-person customer service skills
  • Ability to thrive in a fast-paced environment with strong attention to detail
  • Demonstrated proactivity, flexibility, adaptability, and multi-tasking
  • Ability to maintain confidentiality and ethical conduct
  • Skill in accurate cash management and inventory control
  • Strong written and oral interpersonal communication skills
  • Ability to effectively plan and prioritize
  • Ability to focus and maintain attention to detail
  • Ability to work effectively as part of a team
  • Absolute reliability and honesty
Perks and Benefits
  • Full suite of medical, dental, and vision insurance
  • Paid parental leave
  • 401(k) plan
  • Paid Time Off
  • Short-term and long-term disability
  • Employee Assistance Program
  • Employee life insurance and supplemental life
  • Spouse and child life and ADD&D
  • Pet insurance
  • FSA and HSA available

*Based on eligibility.

Schedule
  • 40 hours per week
  • Night and weekend availability

**Subject to change as business needs.

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

  • Must be able to work quickly but efficiently, while maintaining the integrity of the product.
  • Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
  • Must be able to stand for prolonged periods of time.
  • Must adhere to facility general hygiene requirements.
  • Capacity to stay focused on the task at hand.

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