Audio Visual Support Specialist

1 week ago


SaintBrieuc, Bretagne, United States Think Consulting Full time
Job Title: Audio Visual Support Engineer II

Think Consulting is seeking an experienced Audio Visual Support Engineer II to join our team. As an AV Support Engineer II, you will be responsible for designing, developing, and implementing audio-visual solutions to support our clients' locations.

Key Responsibilities:
  • Design and develop audio-visual solutions to meet enterprise needs
  • Develop new products or enhancements as needed
  • Create custom software packages, including digital audio interfaces
  • Provide technical assistance with project management functions
  • Support employees with scheduled real-time, in-room support during VTC calls
  • Assist with troubleshooting throughout the operating units
  • Expedited on-site response time
  • Continued staff training for supported audio-visual equipment
  • Coordinate and operate a trouble ticket system
  • Provide remote diagnostics and take corrective action
  • Track repeat problems and provide feedback to the Audio-Visual Provisioning Manager
Requirements:
  • Excellent communication, customer support, and interpersonal skills
  • Ability to manage Incidents and Escalations from end-user or vendor reporting systems
  • Hands-on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
  • Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
  • MTR is a plus
  • Working knowledge of networking and troubleshooting connectivity
  • White glove support for Executive and Large Events
  • Knowledge of basic Audio/Video signal flow
Desired Experience:
  • Incident Management
  • Service Now
  • Microsoft Technology Stack
  • Crestron Technology Stack
  • Cisco Technology Stack
  • MTR, Control Hub
  • Network Fundamentals
  • Use of Templates

Think Consulting is an Equal Opportunity Employer, including disability and protected veteran status.



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