Account Associate Specialist

1 week ago


Los Angeles, California, United States WASH Laundry Full time
About the Role:

The Client Records Associate position offers an exciting opportunity to join our fast-paced environment and drive WASH's mission to be a world-class service provider. As a key member of our Client Accounts team, you will directly contribute to delivering exceptional customer experiences and ensuring accurate account information.

Responsibilities:
  • Handle high-volume customer inquiries, provide administrative support, and maintain accurate client records
  • Collaborate with Sales and Operations teams to address customer needs and resolve issues
  • Develop process improvements to reduce returned mail correspondences and outdated/incomplete customer information
  • Maintain quality assurance standards, resolve customer complaints, and de-escalate difficult interactions

A successful candidate will possess strong analytical skills, attention to detail, and excellent communication skills. A minimum of 1-2 years of customer service experience is preferred.

Compensation:$20-$23 per hour

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