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Vehicle Service Coordinator

2 months ago


Rochester, New York, United States Mercedes-Benz of Rochester Full time
Become a part of our team at Mercedes-Benz of Rochester as an Automotive Service Consultant

The Automotive Service Consultant is essential in delivering exceptional customer support and guidance to clients seeking vehicle maintenance solutions. This role is a full-time opportunity within the automotive sector.

Benefits & Advantages:

Receive competitive pay and comprehensive benefits, including health coverage, dental and vision plans, retirement options, and paid leave.

Key Responsibilities:
  • Greet and assist clients in the service area
  • Engage with customers to ascertain their vehicle requirements
  • Arrange service appointments
  • Provide accurate service quotes
  • Keep clients updated on their vehicle's progress
  • Collaborate with technicians for seamless service delivery
  • Address customer inquiries and concerns with professionalism
  • Process payments for services rendered
  • Maintain accurate customer records
  • Ensure a tidy service environment
  • Stay knowledgeable about Mercedes-Benz offerings
  • Work alongside team members to ensure excellent customer satisfaction
Qualifications:
  • High school diploma or equivalent
  • Prior experience in customer service, ideally in the automotive industry
  • Excellent communication and interpersonal abilities
  • Strong attention to detail and organizational capabilities
  • Ability to manage multiple tasks in a dynamic setting
  • Proficient in computer operations
  • Familiarity with Mercedes-Benz vehicles is advantageous
  • Willingness to work weekends and holidays

Embrace Diversity:

At Mercedes-Benz of Rochester, we celebrate diversity and are dedicated to providing equal opportunities for all team members. We uphold a non-discriminatory policy based on race, religion, gender, age, or disability status.