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Vehicle Service Coordinator
2 months ago
The Automotive Service Consultant is essential in delivering exceptional customer support and guidance to clients seeking vehicle maintenance solutions. This role is a full-time opportunity within the automotive sector.
Benefits & Advantages:Receive competitive pay and comprehensive benefits, including health coverage, dental and vision plans, retirement options, and paid leave.
Key Responsibilities:- Greet and assist clients in the service area
- Engage with customers to ascertain their vehicle requirements
- Arrange service appointments
- Provide accurate service quotes
- Keep clients updated on their vehicle's progress
- Collaborate with technicians for seamless service delivery
- Address customer inquiries and concerns with professionalism
- Process payments for services rendered
- Maintain accurate customer records
- Ensure a tidy service environment
- Stay knowledgeable about Mercedes-Benz offerings
- Work alongside team members to ensure excellent customer satisfaction
- High school diploma or equivalent
- Prior experience in customer service, ideally in the automotive industry
- Excellent communication and interpersonal abilities
- Strong attention to detail and organizational capabilities
- Ability to manage multiple tasks in a dynamic setting
- Proficient in computer operations
- Familiarity with Mercedes-Benz vehicles is advantageous
- Willingness to work weekends and holidays
Embrace Diversity:
At Mercedes-Benz of Rochester, we celebrate diversity and are dedicated to providing equal opportunities for all team members. We uphold a non-discriminatory policy based on race, religion, gender, age, or disability status.