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Spa Team Lead

2 months ago

Ponte Vedra Beach, Florida, United States Spavia Day Spa Full time
Job Description

Spavia Day Spa is seeking a highly skilled and experienced Spa Team Lead to join our team

We are a luxury day spa dedicated to providing exceptional guest experiences through our wide range of treatments and services. As a Spa Team Lead, you will be responsible for leading our team of spa professionals to deliver outstanding service and ensure that every guest feels valued and cared for.

Key Responsibilities:

  • Team Management: Manage the team schedule to maximize productivity and efficiency.
  • Training and Development: Provide ongoing training and coaching to team members to ensure they have the skills and knowledge needed to deliver exceptional guest experiences.
  • Sales and Reporting: Drive sales growth through effective sales strategies and reporting.
  • Leadership: Motivate and inspire the team to deliver exceptional service and achieve sales targets.
  • Cleanliness and Organization: Ensure that all areas of the spa are clean, tidy, and well-organized.
  • Hiring and Onboarding: Assist in the hiring process and onboarding of new team members.
  • Inventory Management: Monitor and manage inventory levels to ensure that we have the products and supplies needed to deliver exceptional guest experiences.
  • Customer Service: Manage guest communications and ensure that all guest issues are resolved promptly and professionally.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Previous experience in a spa or customer service role.
  • Skills: Strong leadership and communication skills, ability to multitask and work in a fast-paced environment.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package to our team members.
  • Opportunities for Advancement: We offer opportunities for advancement and career growth for our team members.
  • Discounts and Perks: We offer discounts and perks to our team members, including free treatments and products.