Guest Service Specialist

3 days ago


Phoenix, Arizona, United States Marriott Full time
Overview
JW Marriott Phoenix Desert Ridge Resort & Spa is a luxury hotel located in Phoenix, Arizona, offering stunning views of the surrounding landscape. Our hotel features modern amenities, including an outdoor pool, fitness center, and spa. We pride ourselves on delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Compensation
The estimated salary for this position is $38,000 - $48,000 per year, depending on experience and qualifications. This compensation package also includes benefits such as medical, dental, and vision insurance, as well as 401(k) matching. In addition, Marriott offers tuition reimbursement, employee discounts, and paid time off. We are committed to providing a comprehensive rewards program that supports your overall well-being.

About the Role
We are seeking a highly motivated and customer-focused Guest Experience Expert to join our team at JW Marriott Phoenix Desert Ridge Resort & Spa. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable. Your primary duties will include processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area. You will be empowered to move about your space and take initiative to make transactions feel like part of the experience.

Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should have a high school diploma or equivalent and no related work experience. Supervisory experience is not required, but you must be willing to learn and take on new challenges. Additionally, you will need to maintain confidentiality, protect company assets, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional.

Benefits
As a member of our team, you will enjoy a range of benefits that support your physical, emotional, and financial well-being. These include medical, dental, and vision insurance, as well as 401(k) matching. You will also receive tuition reimbursement, employee discounts, and paid time off. We are committed to providing a comprehensive rewards program that supports your overall well-being.

Career Development
Marriott International offers various training programs and opportunities for growth and development. You can explore different roles within our company, attend workshops and conferences, and participate in mentorship programs. We believe in investing in our employees' careers and supporting their aspirations.

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