Hospitality Specialist

3 weeks ago


Phoenix, Arizona, United States Marriott International Full time
Job Summary
Marriott International is seeking a skilled Hospitality Specialist - Long Stay Guest Experience to join our Residence Inn team. As a key member of our staff, you will play a vital role in delivering exceptional guest experiences that exceed expectations.

About the Job
In this dynamic position, you will be responsible for providing personalized service to our long stay guests, ensuring their comfort and satisfaction throughout their stay. Your primary focus will be on creating memorable experiences, exceeding guest expectations, and fostering strong relationships with our valued customers. You will work closely with your colleagues to provide seamless support, addressing any concerns or issues promptly and professionally. This role requires excellent communication and problem-solving skills, as well as a genuine passion for delivering outstanding customer service. Our ideal candidate is someone who thrives in fast-paced environments, can multitask with ease, and possesses a deep understanding of what makes a hotel experience truly special.

Key Responsibilities
- Provide exceptional guest service, responding promptly to guest requests and resolving issues efficiently
- Collaborate with colleagues to ensure seamless delivery of services, including room assignments, amenities, and services
- Foster strong relationships with guests, actively listening to their needs and preferences
- Maintain accurate records and reports, ensuring timely updates and follow-ups
- Participate in ongoing training and development programs to enhance skills and knowledge

Requirements
- High school diploma or equivalent required
- 0-1 year of related work experience preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Physical ability to stand, walk, and move throughout the property

What We Offer
- Competitive salary: $45,000 - $60,000 per year (dependent on location and experience)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for career advancement and professional growth
- A dynamic, inclusive work environment that values diversity and teamwork

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