Patient Services Director

3 weeks ago


Dallas, Texas, United States Aramark Full time
About the Role

We are seeking a highly skilled and experienced Patient Services Manager to join our team at Aramark. As a key member of our Food and Nutrition Department, you will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes.

Key Responsibilities
  • Manage patient food service activities, ensuring compliance with established standards and regulations.
  • Lead a team of patient service staff to ensure meals are properly prepared and delivered to patients.
  • Conduct regular rounds on patients and departments to ensure high-quality service.
  • Oversee the diet office and service ambassador program to ensure seamless operations.
  • Record and maintain safety and sanitation compliance records.
  • Supervise tray line operations and/or the room service program to ensure efficient service.
Leadership Expectations
  • Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
  • Reward and recognize employees for their contributions and achievements.
  • Ensure individual and team performance meets objectives and client expectations.
  • Plan and lead daily team briefings to ensure clear communication and alignment.
  • Ensure safety and sanitation standards are maintained in all operations.
Client Relationship
  • Maintain effective client and customer rapport for mutually beneficial business relationships.
  • Identify client needs and communicate operational progress to ensure satisfaction.
  • Demonstrate excellent customer service using Aramark's standard service model.
Financial Performance
  • Assist with the completion and maintenance of financial statements relevant to the department.
  • Deliver client and company financial targets through efficient operations and cost controls.
  • Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
Productivity
  • Create value through efficient operations, appropriate cost controls, and profit management.
  • Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
  • Ensure entire team is trained and able to execute operations effectively.
  • Supervise team regarding production, quality, and control.
Compliance
  • Maintain a safe and healthy environment for clients, customers, and employees.
  • Comply with all applicable policies, rules, and regulations, including those relating to safety, health, and wage and hour.


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