Help Desk Support Specialist

1 week ago


Granite City, Illinois, United States Gateway Regional Medical Center Full time
Gateway Regional Medical Center is seeking a skilled Help Desk Technician to join our team. The successful candidate will be responsible for providing technical support to our staff and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide technical assistance to staff members via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues.
  • Perform routine maintenance tasks to prevent system downtime.
  • Document and track all technical issues and resolutions.
  • Collaborate with IT staff to resolve complex technical issues.

Requirements:
  • High school diploma or equivalent required.
  • 3 months to 1 year of experience in a help desk or technical support role.
  • Basic knowledge of computer systems and software.
  • Excellent communication and problem-solving skills.

What We Offer:
  • Competitive hourly pay.
  • Opportunities for advancement and professional growth.
  • A comprehensive benefits package.

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