Consumer Loan Specialist

We are a leading financial services company that has been helping our customers meet their personal finance goals for over 70 years. Our commitment to our customers and our community is at the heart of everything we do. We offer a variety of consumer loans, flexible lending options, and incomparable customer service. Our Core Values are Our Team, Our Customers, and Our Performance.

We are seeking a highly motivated and customer-focused Consumer Loan Specialist to join our team. As a key member of our branch, you will be responsible for ensuring a positive total customer experience while originating consumer loans, completing loan applications, and developing strong customer relationships. If you have a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills, we encourage you to apply.

• Originate new loan business with new and existing customers
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks
• Consistently meet or exceed loan goals
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
• Apply analytical skills to quickly and efficiently resolve any customer issues
• Process insurance claims, follow-ups, and payments daily and maintain insurance log
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution

• High school diploma or equivalent
• Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based)
• Professional demeanor, positive attitude, strong communication, and customer relations skills
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment
• Ability to successfully navigate priorities while paying close attention to details
• Basic computer skills and familiarity with Windows & Microsoft Office
• Ability to meet our acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products

• Competitive compensation and benefits package
• Health, Dental, and Vision Insurance
• 15 days of Paid Time Off (PTO) to start
• 1 additional personal day
• 401k employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support

We are an Equal Opportunity Employer and do not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in employment opportunities and benefits. We maintain a Drug-Free Workplace.